Module: Concern

This module allows managing business concerns associated to an analysis. A concern defines what the client, or the corporate sponsor, seeks to obtain for the business from the IT changes requested. In other words, it expresses what the business needs in order to mitigate a risk or to take advantage of opportunities.

We recommend stating a short description in infinitive and a longer one expressing what the business is looking to accomplish with the IT Project or change requested. Concerns will be the justification or business basis for the validation of user requirements .

In Leverforce, a concern can be generated manually from the Activity module by choosing the action Add concern.

The option add general requirement, available from the analysis module, also generates a concern automatically, as a draft or placeholder.

Concern Module

The Concern module allows recording validations, comments and questions pending from stakeholders. It also allows registering an estimated ROI associated to the concern.

The following options are available from the “more” dropdown: Add user requirement, Duplicate, Delete. From the related modules tab the user can view all questions and user requirements related to the concern.

 

FAQs

Question Answer
How do we add a user requirement to the same parent concern? From the user requirement record select the "Duplicate" option in the "more" dropdown. A clone of the user requirement is generated in "edit mode". The clone will have the same stakeholders, validation dates, etc. User is able to make changes in this edit view before saving the record as a new user requirement.

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SAAS Modules

  • Module: Concern +

    Use this module to manage a list of all business concerns associated to an analysis. A concern defines what the client, or the corporate sponsor, seeks to obtain for the business from the IT changes requested. Read More
  • Module: User Requirement +

    This module allows management of user requirements associated to one or many concerns. A user requirement describes a behavior or condition a user requires from an IT service in order to satisfy a concern. Read More
  • Module: Gap +

    Use this module to manage the traceability of all gaps related to one or many user requirements. A gap is the initial proposal from an IT provider. It explains what is going to be built or changed in an IT service to ensure that the behavior or condition requested is available to the user. Read More
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  • Modelio UML Tool +

    With the Modelio extension Business Analysts can use the Modelio visual modelling tool to construct a model of all business processes that will support changes in the service and then sit back and see how the resulting XMI file automatically populates the Leverforce database Read More
  • JIRA Issues +

    Set up JIRA projects from Leverforce’s SLA or Product Increment Modules. Read More
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