Module: Statement of Work

This module allows managing a statement of work related to one or many gaps while recording validations, comments and questions pending from stakeholders.

A Statement of work is the final proposal agreed upon by the user and the IT provider. Like the gap, the Statement of Work explains what is going to be built or changed in an IT service to ensure that the behavior or condition requested is available to the user.

We recommend stating a short description in infinitive and a longer one describing in detail what will be built or changed in the IT service.

A Statement of Work can be generated manually from the gap module by choosing the action Add SOW.

Statement of Work

The following options are available from the “more” dropdown: Add increment, Duplicate, Delete.

From the related modules tab the user can view all increments and all acceptance criteria (UAT scripts, ready stories, specifications, and rules) related to the SOW.

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